Two checklists for things hidden in plain sight

By Rickie Doherty, maker of Dagmor and Discover Alone.

I have made two things that look unrelated: one helps people read recorded customer calls, the other helps them find places around them. Both came from the same irritation. A neat little number or dot can make a complicated story look finished when it has barely started.

Before trusting a call score, I ask five questions. What words did the customer use? Did they say something important between the scripted questions? Can I find the original recording if a human needs to listen? Is this complaint one call or a pattern in a report? Who owns the next action? A ten out of ten for a patient agent can still sit beside a missing cancellation confirmation. The praise and the fix both matter. That is the kind of work I built Dagmor to support: https://dagmor.app/

Before trusting a map pin, I ask a different five. What is the source record? Is the photo really of this place? Does a pin tell me anything about public access? What is close enough to join into an outing? If the first route fails, what is the next good stop? Donagh Cross in Carndonagh is a useful example: the cross and two companion stones were moved to protect them from erosion, and the place record warns that it does not establish public access. Discover Alone keeps that context beside the dot: https://discoveralone.com/donagh-cross-carndonagh

None of these questions are hard. They just take a little longer than accepting the first tidy answer. That extra minute is where the useful thing usually turns up.